CIBC Launches CIBC AdvisorAssist: A Proprietary AI Platform Designed to Empower Advisors and Deepen Client Relationships

TORONTO, July 31, 2026 — In a major step forward for digital banking innovation, CIBC has officially announced the national launch of CIBC AdvisorAssist, a proprietary, generative AI-enabled solution built to cut administrative workloads and maximize direct face-to-face time between advisors and clients.

Developed completely in-house by CIBC's expert technology teams, the new platform automates meeting summaries, captures detailed notes, and streamlines follow-up documentation—allowing advisors to slash time spent on routine paperwork by up to 50%.

Bridging Technology and Relationship Banking

Modern banking increasingly relies on digital efficiency, but client relationships remain anchored in personal trust. CIBC AdvisorAssist was built in direct response to feedback from frontline personnel, integrating vital regulatory compliance tasks seamlessly into an automated workflow.

Cross-Business Scalability: The tool is designed to roll out across multiple business lines, extending from Personal Banking and Imperial Service to Wealth Management.
Cross-Functional Collaboration: The platform was forged through deep coordination between advisors, regulatory supervision, legal, technology, and compliance teams to ensure safety and strict adherence to industry standards.

"This tool was built in direct response to feedback from our advisors and with a goal of helping them be more present for our clients, and reflects our deep commitment to innovation," said Ed Dodig, Executive Vice-President, Personal Banking and Imperial Service, CIBC. "By using AI to automate routine tasks and support important regulatory requirements, our advisors are able to dedicate more time to advising clients."

Part of a Scalable Suite of Proprietary AI Platforms

CIBC AdvisorAssist is not an isolated initiative; it forms a core pillar of the bank’s broader technological strategy to deploy responsible, high-impact AI across its entire corporate ecosystem. The platform joins a robust suite of enterprise-grade solutions introduced in 2025:

CIBC CRTeX (Launched 2025): Equips advisors with real-time client insights and data-driven recommendations ("next best action items") to facilitate deeper, highly personalized financial conversations.
CIBC DocuMind (Launched 2025): An enterprise document intelligence platform powered by generative AI that automates document processing. It currently handles 63,000 documents per month, delivers faster lending decisions, strengthens fraud detection, and saves an estimated 16,000 hours each quarter.
CIBC Voice Assistant (Launched 2025): Has successfully assisted clients through more than 16 million calls, resolving straightforward routine inquiries autonomously and routing complex queries to the correct human expert faster.

Each of these platforms is constructed on reusable, scalable architecture, allowing CIBC to rapidly deploy and expand responsible AI capabilities across new business sectors.

Redefining the Future of Client-Centric Banking

As financial institutions race to integrate artificial intelligence, CIBC’s approach emphasizes human empowerment over automation replacement. By lifting the heavy burden of manual administrative overhead off advisors, the bank is doubling down on its foundational identity as a relationship-driven institution.

"At CIBC, we see AI as an enabler of who we already are: a relationship-driven, client-focused bank," stated Jaime Tatis, Executive Vice-President, Chief Data & Artificial Intelligence Officer, CIBC. "All of these tools, working together, help create a more personalized, client-first experience and enable our advisors to focus on what matters most – our clients."